IntellIgent QA Spend

A large Pharmacy firm supported multiple lines of business but maintained a costly and fragmented QA operation that could only audit 2%–3% of calls, with limited actionable insight. 

SupervizeAI replaced manual QA workflows with AI-powered scoring, tagging 100% of voice and chat interactions for quality, risk, and policy compliance. Real-time insights and coaching plans were delivered directly to supervisors and program managers. 

The client was able to eliminate 6 FTEs from their QA team, saving more than $312K annually, while increasing their auditing scope to 100%. They reallocated labor dollars to support coaching and training, improving overall operational efficiency.