You Can’t Lead from the Blind Spot
Most QA systems are stuck in the past. They sample a fraction of your calls, delay feedback, and leave supervisors chasing problems they can’t see.
Compliance gaps and friction go unnoticed
QA teams burn out chasing a moving target
Supervisors coach without context or consistency
When 98% of your customer experience goes unchecked, risk multiplies and coaching becomes a guessing game.